Exchange Policy

Exchange Policy


Is it allowed?

    • Yes, room exchanges (e.g., upgrade or change of dates) are allowed subject to availability and extra payment which may occur during the changes.

Method & Procedures:

Terms & Timelines:

    • Exchanges are subject to room availability and applicable rate differences.
    • Requests must be made at least 72 hrs before the original check-in date.

Overpayment & Underpayment Scenarios:

  • Overpayments will be adjusted towards future bookings or refunded within 7-14 business days.
  • Underpayments must be cleared prior to confirmation of changes